Are you an MTN subscriber who has been having trouble with the MTN Zone bundle? Do you keep getting error messages when trying to activate or use the MTN Zone bundle? Don’t worry; you are not alone. Many MTN users experience similar issues with the Zone bundle, which is supposed to offer discounted call rates based on location and time of day. However, the good news is that most of these issues can be fixed by following some simple steps. In this article, we will explain how to fix MTN Zone bundle not working and enjoy the benefits of this service.
MTN Zone bundle overview
Before diving into the possible reasons for the MTN Zone bundle not working, it is essential to understand how the bundle works. MTN Zone is a dynamic tariff plan that provides customers with discounted rates for calls and SMS, based on their location and time of usage. This bundle is available to all MTN prepaid customers, and the discount rates vary based on the location and time of usage.
The MTN Zone is available to all MTN subscribers, and you can activate it by dialling 1351# or texting 135 to 131. Once activated, customers will receive a notification indicating their discount rate for calls and SMS. The discount rates range from 1% to 99%, depending on the customer’s location and time of usage.
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Possible reasons why MTN Zone bundle is not working
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Location-based issue
The MTN Zone bundle is location-based, meaning that customers can only enjoy discounted rates in certain areas. If a customer is outside the MTN Zone coverage area, they may experience issues with the bundle not working. In this case, the customer will be charged the standard rates for calls and SMS.
To check if a customer is within the MTN Zone coverage area, they can dial 1359#. This will provide information on the customer’s current location and whether they are within the MTN Zone coverage area.
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Time-based issue
The MTN Zone bundle is also time-based, meaning that customers can only enjoy discounted rates during specific times of the day. If a customer is outside the MTN Zone time-based coverage, they may experience issues with the bundle not working. In this case, the customer will be charged the standard rates for calls and SMS.
To check if a customer is within the MTN Zone time-based coverage, they can dial 1353#. This will provide information on the customer’s current time zone and whether they are within the MTN Zone time-based coverage.
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Bundle expiry
Another reason why the MTN Zone bundle may not be working is that the bundle has expired. The MTN Zone bundle has a validity period, after which it expires, and customers will be charged the standard rates for calls and SMS.
To check if the MTN Zone bundle has expired, customers can dial 1352#. This will provide information on the customer’s current bundle status and the expiry date.
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Technical issue
In some instances, the MTN Zone bundle may not be working due to technical issues. This may be due to system maintenance, network outage, or other technical issues. In this case, customers are advised to wait for a few hours and try again. If the issue persists, customers can contact MTN customer care for assistance.
How to fix MTN Zone bundle not working
Now, let’s move on to the solutions for fixing MTN Zone bundle not working:
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Check your MTN Zone status
The first thing you should do if you are having issues with the MTN Zone bundle is to check your status. You can do this by dialling 1351# or texting STATUS to 135. This will display your current MTN Zone status, including the zone you are in, the percentage discount, and the time period. If your MTN Zone status is inactive or expired, you need to reactivate it by dialling 1351# or texting 135 to 131. Make sure you have sufficient airtime balance to activate the MTN Zone bundle.
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Check your location and time
The MTN Zone bundle works based on the location and time of the caller. Therefore, if you are not in the right zone or time period, you may not enjoy the discounted rates. To check your location and zone, dial 1352# or text ZONE to 135. This will show you the current zone you are in and the applicable discount rates. You can also check the time period by dialling *123#. If you are in the right zone and time period but still not getting the discounted rates, try the next solution.
Sometimes, your phone’s cache and cookies can interfere with the MTN Zone bundle, especially if you have used other tariff plans or services before. Clearing your cache and cookies can help refresh your phone’s settings and enable the MTN Zone bundle to work properly. To clear cache and cookies on Android, go to Settings > Apps > MTN Zone > Storage > Clear Cache/Clear Data. On iPhone, go to Settings > Safari > Clear History and Website Data.
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Restart your phone
Another simple but effective solution for fixing MTN Zone bundle not working is to restart your phone. Restarting your phone can help reset your phone’s network settings and clear any temporary glitches that may be affecting the MTN Zone bundle. Simply turn off your phone, wait for a few seconds, and then turn it back on. Once your phone has restarted, try to activate or use the MTN Zone bundle again.
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Contact MTN customer care
If you have tried all the above solutions and still cannot get the MTN Zone bundle to work, you may need to contact MTN customer care for further assistance. You can do this by dialling 180 or 181 from your MTN line and speaking to a customer care representative. Explain your issue clearly and provide them with your MTN line number and any error messages you may have received. They may ask you to provide additional information or perform some tests to diagnose the issue. If the problem is on MTN’s side, they will likely fix it for you or provide you with an alternative solution. If the problem is on your side, they may advise you on what to do or direct you to a service centre for further assistance.
Conclusion
The MTN Zone bundle can be a great way to save money on your MTN-to-MTN calls, but it can also be frustrating when it doesn’t work as expected. However, by following the solutions we have provided in this article, you can easily fix most MTN Zone bundle issues and start enjoying the benefits of this service. Remember always to check your MTN Zone status, location, and time, clear cache and cookies, restart your phone, and contact MTN customer care if needed. With these tips, you can stay connected with your loved ones and colleagues while saving money on your phone bills.
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