Are you experiencing issues using Netflix on your device? Here, we have explained how to fix “Unable to connect” on Netflix.
Netflix is a go-to app when it is time to relax and watch a movie. It is a streaming platform providing access to many movies, series and documentaries.
Netflix subscribers pay a monthly fee to access the platform. However, you can also take advantage of its free trial and continue to use Netflix forever.
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Below, we have explained why the “Unable to connect” on Netflix and how to fix it.
Why is the “Unable to connect” on Netflix?
The “Unable to connect” on Netflix is due to some reasons. These include technical issues in the app, or the server is down.
Also, you may have your network connection turned off, or your device is running on the low data mode. Otherwise, you might have a cache issue, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “Unable to connect” on Netflix?
1. Wait for a while
Sometimes, the “Unable to connect” on Netflix might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Netflix team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than to wait.
2. Clear your app cache
In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated cache usually prevent apps from functioning well.
You can clear the Netflix app cache on Android from your Settings. Go to App Management, locate and choose the Netflix App. Select the clear cache option, and the Netflix App cache is freed.
Launch your Settings app and visit the General tab to clear your iPhone’s Netflix app cache. Under this, choose Netflix and then the iPhone Storage. Finally, select the delete option and reinstall the Netflix app.
3. Remove and reinstall the app
Removing and reinstalling the Netflix app can help you clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling Netflix also helps the app to start running afresh.
4. Update the app
If you haven’t updated the Netflix app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
You need to update the Netflix app to the most recent release to fix the “Unable to connect” on Netflix. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Netflix app will help you fix bugs and glitches that may be introduced in the previous version if the update is aimed at bug fixes and performance improvements.
5. Restart your device
Restarting your mobile phone could be the solution you need to fix the problem. Restart your device, then start the Netflix app again. Now, the app should run perfectly.
6. Contact the Support Team
If none of the solutions above works, and you keep getting “Unable to connect” on Netflix, then you can request the Netflix Support team’s help.
You need to wait for the Support team to resolve your issue and get back to you.
Conclusion
As discussed above, the Netflix mobile app could not work due to various factors. Each case has its solution except when there is a technical issue, or the server is down. If that is it, you will have to wait for the team to fix it.
Also, See:
- How to Fix No Internet Connection on Amazon
- How to Fix No Network Connection on YouTube
- Fix “Sorry, there is no internet connection” on Netflix
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