Roblox verifications sent to an email address could arrive in the junk and spam folder. Here, we have explained how to fix Roblox 2 step verification not sending.
Roblox emails could land in your junk and spam folders. Simply check these folders and ensure that the 2 step verification has not been sent there.
If you can’t see the mail, it could be that the mail hasn’t arrived yet. Simply wait for at least 5 minutes. After this, recheck your inbox, junk and spam folders.
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Now, if you can’t still find the mail, then try resending the code by simply clicking on Resend Code. If you fail to receive the 2-step verification code after following the steps, then you should consider contacting Roblox support for help.
The Roblox support can be contacted via a form. With this form, you can report the 2-step verification not working.
The Roblox 2-step verification code can be received on a mobile phone and PC using an email address or the authenticator app.
Below, we have discussed explicitly, the process required to fix Roblox 2 step verification not sending.
How to Fix Roblox 2 Step Verification Not Sending
Check junk and spam folders
Firstly, check your mail junk and spam folders. Very often, the Roblox 2-step verification code gets sent to those folders.
Annoyingly, you won’t get a notification when you receive emails inside the folders. This is why you should check whether the email containing the code has landed there.
Resend the code
If after a 5 minutes wait, you are still unable to receive the 2-step verification code, then you should resend the code. To resend, under the Trust this device for 30 days option, located and click on Resend Code. This resent code is expected to arrive at your email address in 5 minutes or less.
Simply check the inbox, junk and spam folders. It could land anywhere out of the three. Simply note that the major reason for resending the code is that it didn’t arrive on the first trial.
If you have received the code, simply type or copy and paste it into the Enter 6-digit Code field. Afterwards, click on Verify to complete the process.
Contact support
However, if the problem persists and you cannot find it still, then you contact Roblox support for help. You can contact the support by filling out the Roblox contact form.
While on the form, you will be required to submit your contact information including your Roblox username, first name and the email address you used with them.
You are also required to explain the issue you are experiencing. In your case, choose the device that you’re having the issue with and select the help category. Next, choose the Account Hacked or Can’t Log in option, then to 2-Step Verification.
In the latter part of the form, you need to explain that you didn’t receive the mail to your inbox, junk and spam folders. Simply click on Submit to send your complaint to the support team.
A simple format you can use is:
Hi Roblox support team. I haven’t received the 2-step verification code to my inbox, junk and spam folders after some trials. Kindly fix this.
After the form is submitted, you will be contacted with instructions that will help you resolve the issue through your email address.
Conclusion
The 2-step verification feature is used by many websites including Roblox to prevent illegal access to an account. Even if an intruder has your password, they can’t have access without the pin that has been sent to either your email address or the authenticator app.
To improve the security of your Roblox account, simply enable the 2-step verification feature. You can do this by going to Settings, then to Security. Click on 2 Step Verification and enable the Email codes to confirm your identity option.
However, be careful not to reveal your password to anyone.
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