Are you having issues seeing your profile view history? We have got you covered. Here, we have explained how to fix profile view history not showing on TikTok.
The profile view history feature was introduced in February 2022. It is a great feature that lets you see people viewing your profile on TikTok.
You can easily know your profile viewers from the 30 days before. Although, only people who have enabled the option will show in your list.
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Besides, other users who have turned on the option will be able to see it when you view their profile. However, some users can’t see profile views on TikTok.
Below, we have explained how to fix profile view history not showing on TikTok.
Why can’t I see profile views on TikTok?
Seeing profile views on TikTok requires that you have less than 5,000 followers and be older than 16 years old. TikTok stated that users above the age of 16 years could access the profile view history feature.
Hence, you won’t be able to see people that view your profile if you have more than 5,000 followers.
To set your age on TikTok, go to your profile and tap on the Menu icon. Choose Settings and privacy, then Manage account. Finally, tap on “Date of birth”.
Be careful to set your date of birth correctly. This is because you can only change it once. If you make any mistake in age, you can only contact TikTok to make any changes.
Not meeting these requirements is why you cannot use the profile view history feature.
How to fix profile view history not showing on TikTok
Fixing profile view history on TikTok depends on why it has not been showing for you. If you have more than 5,000 followers, you need to get more followers till you meet up.
If you mistakenly used the wrong age, you can still contact TikTok to change your age or create a new account. TikTok can be reached by filling out the feedback form or reporting a problem through the app.
You can find the “Report a problem” feature on the app simply by going to your profile. Select the “Menu” option and choose Settings and privacy. There, you will find the “Report a problem” option.
Please, note that you can only make changes to your date of birth if you used the wrong age. Thus, if you are not below 16 years old, you can request TikTok to help you change it.
If you are still below 16, you can open a new TikTok account and use a different date of birth.
Unfortunately, if none of this applies to you, that is, you have set your date of birth above 16 years and have less than 5,000 followers but the profile view history option is still not showing, you should contact TikTok to fix it.
Otherwise, you can create another TikTok account.
The following is the procedure for fixing the TikTok profile view history not showing.
Contact TikTok
To complain to TikTok, you can use the “Report a problem” feature on the app or fill out the TikTok feedback form.
You can find the option to report a problem under your Settings and privacy tab through the Menu option. Tap the “Report a problem” option and choose the “Need more help?” to describe the issue you want to be resolved. Afterwards, tap on “Report”.
Alternatively, you can fill out the TikTok feedback form. The form allows you to enter the email address linked to your TikTok account and username.
Then, you need to select the topic and subtopic. For the topic, choose “Change account information” and “Other” as the subtopic.
Finally, explain the issue you want to be resolved and submit the form. You can see a typical example below:
Hi TikTok, I can’t use the “Profile view history” feature even though I met the requirements to do so. Kindly look into this.
After successfully submitting a complaint, you must wait for a response from TikTok. An email will be sent to you within three business days.
Create a new TikTok account
An alternative way to resolve the profile view history not showing is to create a new account. You can create a new account and set the age to be above 16 years old.
Then, you need to grow your followers on the new account. Although, you must have less than 5,000 followers for this to work.
There is absolutely no reason to create a new account if you have one with less than 5,000 followers. If not, having a new one has a backup is no big deal.
You can create a new TikTok account without logging out of your first account. Launch the TikTok app and go to the “Profile” tap the Menu icon. Further, choose “Settings and privacy” and scroll down to see the login tab. Under the login tab, tap on Switch account, then Add account.
Now, you are taken to the sign-up page. Here, you can either sign up for a new account using your phone, email, Facebook, Google or Twitter. Alternatively, if you have a second account with less than 5,000 followers, you can choose “log in” and enter the correct login details.
When creating a new account, ensure the date of birth is set above 16, so you won’t face issues with the minimum age requirement required for the profile view history feature.
Conclusion
The TikTok profile view history option is not for everyone. You must have less than 5,000 followers on your account and be above 16 years of age.
We believe this guide will help you resolve issues related to the TikTok profile view history.
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