Are you experiencing issues using Facebook on your device? Here, we have explained how to fix “An Unexpected Error Occurred on Facebook”.
Facebook is one of the most popular social networking websites around. It is owned by Meta, alongside WhatsApp, Instagram and Facebook.
The Facebook mobile app lets you access all the website’s features on the go.
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Below, we have explained why “An Unexpected Error Occurred on Facebook” and how to fix it.
Why “An Unexpected Error Occurred on Facebook”?
You are getting “An Unexpected Error Occurred on Facebook” on Facebook for some reason. These include technical issues in the app or the server is down.
Also, you may have your network connection turned off, or your device is running on low data mode. Otherwise, you might have a cache issue, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix “An Unexpected Error Occurred on Facebook”
1. Clear your app cache
In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated cache usually prevent apps from functioning well.
You can clear the Facebook app cache on Android from your Settings. Go to App Management, locate and choose the Facebook App. Select the clear cache option, and the Facebook App cache is freed.
Launch your Settings app and visit the General tab to clear your iPhone’s Facebook app cache. Under this, choose Facebook and then the iPhone Storage. Finally, select the delete option and reinstall the Facebook app.
2. Remove and reinstall the app
Removing and reinstalling the Facebook app can help you clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling Facebook also helps the app to start running afresh.
3. Update the app
If you haven’t updated the Facebook app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
To fix “An Unexpected Error Occurred on Facebook”, you need to update the Facebook app to the most recent release. To do that, visit the Google Play Store if you use an Android device or App Store for iOS.
Updating the Facebook app will help you fix bugs and glitches that may be introduced in the previous version if the update is meant for bug fixes and performance improvements.
4. Restart your device
To fix the problem, you need to restart your mobile phone. Restart your device, then relaunch the Facebook app. Now, the app should run perfectly.
5. Contact the Support Team
If none of the solutions above works, and you cannot still log out of Facebook, you can request the Facebook Support team’s help.
How to contact the Facebook Support team
Launch the Facebook App and go to your profile. Select the menu icon from the top right corner and choose the Settings option.
Under Settings, select “Help”, then “Report a Problem”. Now, you have three options which are “Report spam or abuse”, “Send Feedback”, and “Report a problem”.
Select “Report a problem” and explain the issue. You can also attach a screenshot to the message, then choose “Submit”.
You need to wait for the Support team to resolve your issue.
6. Wait for a while
Sometimes, you are “An Unexpected Error Occurred on Facebook” might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the Facebook team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than wait.
Conclusion
As discussed above, the Facebook mobile app could not work due to various factors. Each case has its solution except when there is a technical issue or the server is down. If that is it, you will have to wait for the team to fix it.
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